Cars require regular maintenance and repairs. A mechanic does the physical work on the vehicle, but the service manager ensures that the dealerships service department is well run and managed. Automotive service manger training requires years. The manager needs skills gleaned from work experience, education, vocational training, and certifications in the automotive field.Service managers are usually employed at a car dealership or a vehicle service operation. Budgeting is one of the chief responsibilities of the manager. They are charged with creating the operating budget, but also making sure the department stays within the budget parameters. They have to make sure costs remain within their projected expectations. They also have to set the goals in regards to profits. Quality assurance and the high ethical standards of the operation also fall under their purview. The manager is in charge of hiring and supervising employees, especially mechanics and technicians. It’s important that the manager make sure all employees are up to date in their training and applicable skills. This insures that customers are receiving the best service possible. They oversee everything that happens in the service department of a car dealership.Both the service manager and general manager strive for the highest CSI or the Customer Satisfaction Index. Good customer satisfaction is the hallmark of a service department. These skills are an essential part of a managers training.An ever-increasing number of people who are involved in an automotive service manger training process have an associate’s or bachelor’s degree from a college or university. Suggested concentrations are in computers, automotive technology, electronics, mathematics, and business. Training can be done at a technical college, community college, or through a certification program.There are a large number of academies and vocational schools that offer certifications in automotive service, many of which can be an asset to a service manager. Dealerships appreciate varying amounts of education, training, and experience when choosing a manager. Education and experience are equally important in a manager’s training and preparation.The National Institute for Automotive Service Excellence offers several professional certifications that boost an applicant’s qualifications. A well-qualified manager should have these certifications. Many service managers already have ASE Service Consultant certification prior to beginning their automotive service manger training. Having such a certification shows a solid understanding of how to perform vehicle repair and maintenance.Technical knowledge is essential to the manager’s role in regards to quality assurance. They must know how the work is best performed and problems diagnosed, in order to be able to review and evaluate the work of technicians and mechanics. Ten to fifteen years of experience in the field of automotive technology and mechanics prior to becoming a service manager is an industry expectation.
Video Marketing – Trump the Competition and Win New Customers In No Time
As a savvy marketer, you’re always looking for an edge. Competition for customers is keen. You need to generate leads, build your brand, and promote your products and services.
Fortunately, online video marketing helps you do that. And when it’s properly integrated you’ll see results in a zip.
Simply put video marketing works and now ranks as the sixth most popular content marketing tactic. Seventy percent of B2B marketers create online video.
Let’s examine five compelling facts about online video marketing:
Fact #1: Online video marketing is exploding
To say that video marketing is growing is an understatement. Its rate of acceptance and adoption is remarkable. Alexa, for example, ranks YouTube, as the third most popular website in the world. In just the U.S., YouTube has over 189 million unique viewers.
But effective marketing must be targeted. For B2B marketers that’s not a problem. Today, 83% of senior executives watch more online video than last year, according to a survey by Forbes Insights.
This means you can achieve greater exposure. More viewers – viewers that matter – lead to more customers. And more customers lead to more sales. You won’t have to explain this to your boss.
Fact #2: Online video marketing is versatile
One reason online video is so popular lies in its versatility. Marketers can use online video to repurpose other marketing materials such as white papers and case studies.
Also, marketers can promote their products and services using a fresh delivery method that informs, educates and even entertains prospects.
Internet videos can be found in e-newsletters, blogs and websites. And prospects and customers can subscribe to them as RSS feeds.
Let’s not forget social media. Videos abound on sites like Twitter, Facebook, LinkedIn and Google+, to name a few.
Versatility translates into extraordinary marketing power. Video introduces a new way of communicating. It enhances existing marketing platforms by bringing them to life, such as email marketing.
This uncovers a sea of new consumers who perhaps wouldn’t “read” your content. Viewing videos is faster and in many cases more preferable to reading text. Now you’re reaching a wider audience.
Fact #3: Shareability is fast and effortless
In the same Forbes study mentioned above, 54% of senior executives said they share
videos with their colleagues every week. A slightly greater percentage, 59%, says they receive work-related videos.
Again, these statistics show that online videos are highly shareable. More important to B2B marketers is that decision makers share and receive these videos.
The future for sharing videos online is bright. The data suggest this trend will significantly increase. Younger executives share videos at much greater rates. While 47% of all executive say they post videos to social networks, that percentage increases to 69% for younger executives.
Fact #4: Video Search Engine Optimization Extends Reach and Access
Search engine optimization work wonders for textual content. And it works especially well for videos. As with text, video content has to be useful. Relevant and valuable content attracts prospects.
For videos embedded on your website, you can optimize videos by including keywords in the title. And use those keywords in the description.
On YouTube you have three opportunities to add keywords. A form pops up that includes fields for the title, the description and tags.
Optimizing your videos makes them easier for your target audience to find. Keep those senior executives in mind when optimizing your videos.
Fact #5: Internet Video Achieves Great Impact with Low Cost
By now, I’m sure you agree that video marketing has great impact. It reaches millions of viewers, depending on the platform you use. Its shareability is instantaneous. And it does a good job in reaching and attracting your target market.
Video drives action. According to a Forrester report, click-through rates easily double and even triple when inserting video into emails.
Michael Miller, author of The Idiot’s Guide to Video Marketing estimates that a business can invest as little as a $1,000 dollars to develop quality videos. Some businesses may not need an investment at all.
Round Out Your Marketing Campaigns with Video
If you haven’t already integrated videos into your marketing, consider adding it now.
You can easily rev up your lead generation and branding by adding online video to your marketing mix. Video has many advantages with no obvious downside.
It adds another dimension to your marketing content, while expanding your prospect universe. More viewers lead to more conversions. More conversions lead to more profits.
It’s fast. It’s affordable. Most importantly, your customers love it.
Real Estate Investing: Apartments – How to Find a Good Property Manager
How do you find good property management? After all, you’ll pay if you don’t have a skillful, competent, honest property manager.How do you find good candidates for property management? The secret is referrals, lots of them. I speak with a lot of property owners about the possibility of my company buying their property, regardless of whether they are interested in selling. I ask them who currently manages their property and whether they are happy with them.I ask other property managers who manage other types of property – retail, for example – if they know of a good multifamily property manager. I ask everyone else I come across in related businesses, including attorneys and insurance agents. I like to get several referrals to the same property manager.Make sure your investment focus matches your property manager’s expertise. Don’t have a luxury class A property manager manage your working class C properties. Do your needs match the skills of the property manager? Do you need rehabilitation managed? Match the size of your properties with the size and capacity of your property manager. You don’t want to be your property manager’s smallest property. Calls get returned quickly when you are one of the largest customers.Interview your property manager, inspect one of the properties the manager currently manages and ask to see a rent-ready unit. Is their definition of rent-ready the same as yours? I remember one prospective property manager stepping over some trash on the ground outside a managed property. They just didn’t care. Find out who their favorite contractors are for plumbing, electrical, roofing, etc. What are the reputations of those contractors?Does the property manager know what’s going on in the rental market and how to react to it?Make sure your contact and discussions set the groundwork for a constructive business relationship. Make sure you are clear about your property manager’s repairs expense limit. Make sure you are on the same page about handling non-paying tenants and evictions.Monitor and verify. What do your monthly financials look like? Is it clear what your expenses are? How quickly are vacant units being made ready? How quickly are they being rented? How does the property look compared with similar properties in the area? When something doesn’t go as planned, what corrective action is being taken? One definition of insanity is doing the same thing over and over and expecting different results. Is that what your property manager is doing to rent your vacant units?In one market, I have a college student who takes pictures of potential property purchases. If I haven’t recently been by a property I own, I’ll have her go take pictures of it for me.